Privacy policy

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on the Site with a revised "Last Updated" date. We will take additional steps to notify you as required by applicable law, such as through email or prominent notices on the Site.

2. How We Collect and Use Your Personal Information

To deliver our Services, we collect personal information from various sources, as detailed below. The type and scope of information we collect depend on your interactions with us. We may also use your information to communicate with you, enhance the Services, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users or others.

2.1 Types of Personal Information We Collect

Personal information refers to data that identifies, relates to, describes, or can be associated with you. The categories and specific types of personal information we collect are outlined below, based on your interactions with our Site and Services.

2.2 Information You Provide Directly

We collect the following information directly from you when you engage with our Services:

• Contact Details: Name, address, phone number, and email address.
• Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information: Username, password, security questions, and other details used for account security.
• Customer Support Information: Information you provide in communications with us, such as messages sent through the Services.

Certain features of the Services may require you to provide specific information. You may choose not to provide this information, but this may limit your ability to access or use those features.

2.3 Information Collected Automatically

We automatically collect certain information about your interactions with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

• Device information (e.g., device type, operating system).
• Browser information (e.g., browser type, version).
• Network connection details (e.g., IP address).
• Information about your interactions with the Site, such as pages visited and time spent.

2.4 Information from Third Parties

We may obtain information about you from third-party sources, including vendors and service providers acting on our behalf, such as:

• Platform providers, such as Shopify, that support our Site and Services.
• Payment processors that collect payment details (e.g., bank account, credit/debit card information, billing address) to process transactions and fulfill orders.
• Third parties that use tracking technologies (e.g., pixels, web beacons, software development kits) to collect information when you visit our Site, open our emails, or interact with our Services or advertisements.

Information obtained from third parties is handled in accordance with this Privacy Policy.

2.5 How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Products and Services: To process payments, fulfill orders, send notifications about your account or transactions, manage your account, arrange shipping, and facilitate returns or exchanges, in performance of our contract with you.
• Marketing and Advertising: To send marketing communications (e.g., emails, text messages, postal mail) and display targeted advertisements on our Site or other platforms. For EEA residents, this is based on our legitimate interest in promoting our products (Art. 6(1)(f) GDPR).
• Security and Fraud Prevention: To detect, investigate, and address fraudulent, illegal, or malicious activities. For EEA residents, this is based on our legitimate interest in maintaining a secure website (Art. 6(1)(f) GDPR).
• Customer Support and Service Improvement: To respond to inquiries, provide support, and enhance our Services, in our legitimate interest to maintain effective customer relationships (Art. 6(1)(f) GDPR).

3. Cookies and Tracking Technologies

We use Cookies to power and improve our Site and Services, including remembering your preferences, running analytics, and understanding user interactions. For details on Cookies used with Shopify, see Shopify’s Cookie Policy. Third parties may also use Cookies to tailor services, products, and advertisements on our Site and other platforms.

You can manage Cookies through your browser settings. Note that disabling Cookies may affect the functionality of the Services and your user experience. Blocking Cookies may not fully prevent information sharing with third-party advertising partners.

Our Site does not respond to "Do Not Track" signals. For more information, visit allaboutdnt.com.

4. How We Disclose Personal Information

We may disclose your personal information in the following circumstances, subject to this Privacy Policy:

• Service Providers: To vendors and third parties performing services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and Marketing Partners: To partners who provide services or advertise to you, subject to their own privacy policies.
• With Your Consent: When you direct or consent to disclosure, such as for shipping or through social media integrations.
• Affiliates: Within our corporate group, in our legitimate interest to operate our business.
• Legal and Business Purposes: In connection with mergers, bankruptcies, legal obligations (e.g., responding to subpoenas), or to enforce our terms of service and protect the Services, our rights, or others.

In the past 12 months, we have disclosed the following categories of personal information for the purposes outlined above:

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

5. Third-Party Websites and Links

Our Site may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of these sites, and you should review their policies. Providing information on public or semi-public platforms, including third-party social media, may be visible to others without restriction. Our inclusion of links does not imply endorsement of those platforms or their operators.

6. Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect their personal information. If a child’s information is collected, parents or guardians may contact us to request deletion. As of the effective date, we do not "share" or "sell" personal information of individuals under 16, as defined by applicable law.

7. Security and Retention of Your Information

We implement reasonable security measures, such as encryption and access controls, to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security, particularly for data transmitted over insecure channels.

We retain your personal information only as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements, unless a longer retention period is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information, subject to applicable laws:

• Access/Know: Request access to the personal information we hold about you and details on how it is used or shared.
• Delete: Request deletion of your personal information.
• Correct: Request correction of inaccurate personal information.
• Portability: Receive a copy of your personal information or request its transfer to a third party, where applicable.
• Restrict Processing: Request that we limit or stop processing your personal information.
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis.
• Appeal: Appeal a decision if we decline your request by responding to our denial.
• Manage Communications: Opt out of promotional emails using the unsubscribe link in our emails. Non-promotional emails (e.g., account or order updates) will continue.

To exercise these rights, use the options provided on our Site or contact us at the details below. We may verify your identity (e.g., via email or account details) before responding. You may designate an authorized agent to make requests on your behalf, subject to proof of authorization and identity verification. We will respond within the timeframes required by law (e.g., 30 days for GDPR, 45 days for CCPA) and will not discriminate against you for exercising your rights.

9. Complaints

If you have concerns about how we process your personal information, please contact us using the details below. If unsatisfied with our response, you may appeal our decision or lodge a complaint with your local data protection authority.

10. International Data Transfers

Your personal information may be transferred, stored, or processed outside your country of residence, including by our staff or third-party service providers. For transfers from Europe, we use mechanisms like the European Commission’s Standard Contractual Clauses or equivalent UK contracts, unless the destination country is deemed to provide adequate protection.

11. Contact Us

For questions about this Privacy Policy, our practices, or to exercise your rights, please contact us at:

SLASHCART
Email:info@slashcart.com
Address: Bristol City Centre, Bristol, BS1 3DX, United Kingdom

For applicable data protection laws, SLASHCART is the data controller of your personal information, unless otherwise stated.