Quick answer: The best Shopify POS loyalty program app for most stores is Smile, because Shopify POS works on its free plan. Rivo is the strongest pick if staff should scan a wallet pass at the till, Love Loyalty has the cheapest paid POS plan at $12 a month, and Fast Loyalty gives a single shop full POS loyalty, VIP tiers and referrals for $0.
- Shopify POS has no built-in loyalty program. Every app below adds a loyalty tile to your POS smart grid.
- "Works with Shopify POS" does not mean every reward works at the till. Most apps only redeem discounts in store, and store credit or wallet passes often sit on higher plans.
- The plan that unlocks POS ranges from free (Smile, Fast Loyalty) to $199 a month (Kangaroo), so check it before you install.
- Busy counters with lots of small sales should check how each app counts orders. Rise.ai bills on every store order, not only loyalty orders.
A customer has been earning points on your website for months. They walk into your shop, hand over their items, and ask to use their points. If your loyalty app can't find them fast, or the reward only works online, that moment of goodwill turns into a queue and an apology.
A good Shopify POS loyalty program fixes this with one balance across your online store and your register. We compared 7 loyalty apps on what actually happens at the counter: how a walk-in joins, how fast staff find a returning customer, which rewards work at the till, and what brings the customer back. Every rating, plan and POS feature below was checked on the Shopify App Store and each app's own help docs in November 2026. If you are still choosing a loyalty app for an online-only store, start with our guide to the best loyalty app for Shopify instead.
Best Shopify POS Loyalty Program Apps Compared
Here are the 7 apps side by side. "POS from" is the cheapest plan that lets customers earn and redeem at your register.
| App | Rating | POS from | Link |
|---|---|---|---|
SmileMost stores
|
★ 4.9 (4,658) |
Free plan | Get app |
RivoWallet pass scanning
|
★ 4.7 (1,438) |
$15/mo | Get app |
Love LoyaltyLowest-cost paid POS
|
★ 5.0 (420+) |
$12/mo | Get app |
Fast LoyaltyOne shop, $0 budget
|
★ 5.0 (33) |
Free | Get app |
GrowaveLoyalty plus reviews
|
★ 4.8 (1,290) |
$15/mo | Get app |
Rise.aiStore credit
|
★ 4.8 (764) |
$19.99/mo | Get app |
KangarooPay with points
|
★ 4.9 (57) |
$199/mo | Get app |
Ratings, review counts and POS plans checked on the Shopify App Store, November 2026. Prices are monthly in USD.
How We Tested: The Shopify POS Counter Test
We judged every app on the same 4 moments a shopper goes through at your register. An app that looks great online can still fail one of these at a busy counter.
- Join: can a walk-in become a member at the till, by QR code or with staff creating the profile, fast enough for a queue?
- Lookup: can staff find a returning customer in seconds, by scanning a QR or wallet pass or searching by phone?
- Redeem: which rewards actually apply to the sale: a discount, a free item, store credit, or points used as payment?
- Come back: what reminds the customer to return, such as a wallet pass, a balance on the receipt, or email reminders?
For each app we used three sources: its Shopify App Store listing, its own Shopify POS help documentation, and recent App Store reviews. We also read Shopify Community threads where retailers describe their POS loyalty problems. Fast Loyalty is built with help from our team at SlashCart, so we held it to exactly the same 4 moments as everyone else and ranked it on the evidence.
Best Shopify POS Loyalty App for Your Store Setup
If you already know what your counter needs, jump straight to the app that fits.
The 7 Best Shopify POS Loyalty Apps Reviewed
Each review follows the same order: what the app is, how it does on the 4 counter moments, which plan unlocks POS, and what merchants say about it.
Free plan: Yes, up to 200 orders a month
POS from: Free plan
Features: Points, referrals, VIP tiers (Growth), POS amount and % rewards, free product rewards (Essential and up)
Smile is the most reviewed loyalty app on the Shopify App Store and has been listed since December 2014. It is the simplest way to start a Shopify POS loyalty program without paying anything, because POS earning and redeeming are included on the free plan. The trade-off shows up at the counter: lookup is a normal customer search, and there is no wallet pass.
At the counter
| Join | Any POS order attached to a customer by email, name or phone makes them a Smile member automatically. To spend points online too, the customer creates a store account with the same email. Smile suggests a counter QR code that links to your online sign-up page. |
|---|---|
| Lookup | Staff add the customer to the cart with the normal Shopify POS search, then open the Smile tile to see the name, points balance and a prompt to mention the program. There is no QR or wallet scan. |
| Redeem | POS amount off and POS % off rewards on every plan, plus POS free product rewards from Essential. Online and in-store rewards are set up separately. A customer and a product must be in the cart, and a redemption can't be reversed at the till (staff cancel it in the Smile admin). |
| Come back | Emails for points earned, rewards redeemed and birthdays. Points expiry and VIP tier emails need the Growth plan. No wallet pass. |
Which plan unlocks Shopify POS
POS is on every plan, including Free. What you pay for as you grow is everything around it: free product rewards from $15, bonus events from $79, and VIP tiers, points expiry and the Loyalty Hub on the $199 Growth plan.
| Plan | Price per month | Monthly orders |
|---|---|---|
| Free | $0 | 200 |
| Essential | $15 | 500 |
| Standard | $79 | 1,000 |
| Growth | $199 | 2,500, then $20 per extra 100 |
What merchants like: Many recent reviews name the onboarding rep who helped them, such as a US brand that set up the program over several calls. A German store using Smile for more than three years says setup was easy and it helps keep customers coming back.
What merchants complain about: Cost is the main theme, with one US shop saying it felt stuck on the $199 plan. A Canadian aesthetics business left a 1-star review saying POS redemption was hard to use and basic features needed pricier plans. A few reviews mention slow replies from support.
- POS earn and redeem on the free plan
- Longest track record and biggest review base
- Works on POS Lite and POS Pro
- No QR or wallet lookup at the till
- VIP tiers only on the $199 plan
- Online and POS rewards are separate
Best for: most stores starting a POS loyalty program, especially single shops under 200 orders a month.
Free plan: Yes, up to 200 orders a month
POS from: Essential, $15 a month (per the App Store listing)
Features: Points, VIP tiers (Scale), referrals, wallet pass with QR, points to store credit at POS
Rivo has the best customer lookup in this list. Staff can scan the QR code on a customer's Apple or Google wallet pass right inside the Rivo tile, which is far quicker than typing an email at a busy till. It can also convert points into Shopify store credit at the register. Rivo is not Built for Shopify, and its own pages don't fully agree on which plan includes what, so confirm before you commit.
At the counter
| Join | Staff attach an existing customer or create a new profile at checkout. An optional setting turns POS customers into members automatically after their purchase. |
|---|---|
| Lookup | Search as normal, scan the wallet pass QR in the Rivo tile (the pass QR must be set to "Customer ID"), or scan a backup sign-in QR from the customer's mobile account page. |
| Redeem | Fixed amount and % off POS rewards. Points can also be converted to Shopify store credit at the tile, which Rivo's team switches on for you and which needs new customer accounts and store credit enabled as a POS payment. POS rewards can't be combined with other discounts. |
| Come back | The wallet pass shows the points or store credit balance, VIP tier and QR, and updates on its own. You can send wallet push campaigns to customer segments, up to 3 per customer a day. |
Which plan unlocks Shopify POS
The App Store listing puts the Shopify POS integration on the $15 Essential plan, with VIP tiers on Scale. Rivo's own pricing page shows POS on Scale for up to 3 locations, and lists wallet passes under a separate Accounts product starting at $499 a month. Ask Rivo which plan covers POS and wallet passes for your store before you install.
| Plan | Price per month | Monthly orders |
|---|---|---|
| Free | $0 | 200 |
| Essential | $15 | 500 |
| Scale | From $49 | 400 included, then $20 per extra 100 (capped at $499) |
| Plus | $499 | 2,500 |
What merchants like: Fast, helpful support is the most common praise. A US brand thanked the team for clearly explaining how VIP tiers work for guest checkouts.
What merchants complain about: Order-based billing comes up often. One US brand said support wouldn't exclude TikTok Shop orders from its bill and planned to switch. Other reviews mention admin crashes and, despite the 24/7 promise, no human on live chat.
- Wallet pass QR scanning in the POS tile
- Points to store credit at the register
- Wallet push campaigns
- Not Built for Shopify
- Plan details differ between Rivo's pages
- Billing complaints in recent reviews
Best for: busy counters that want customers to show a wallet pass and get scanned in seconds.
Free plan: Yes, up to 150 orders a month (no POS)
POS from: Professional, $12 a month
Features: Points, VIP tiers and wallet pass (Growth), paid memberships, points balance on POS receipts
Love Loyalty is a newer app, launched in October 2024, with a perfect rating and the cheapest paid route to POS loyalty in this list. One small detail stands out for retailers: it can print the customer's points balance on the POS receipt, so every in-store sale reminds them to come back. Its POS help docs are thin, though, so test redemption carefully before launch.
At the counter
| Join | No dedicated counter sign-up flow is documented. Staff add or create the customer in Shopify POS. |
|---|---|
| Lookup | Staff tap the cart, add the customer and search. The cart then shows the customer's available rewards and any paid membership. The listing says wallet passes are scannable, but the help docs don't explain how. |
| Redeem | Rewards are applied from the Love Loyalty points tile. The docs don't list which reward types work in store, so check this on a test sale. Paid memberships can also be sold at the register. |
| Come back | Points balance on the POS receipt (POS Pro locations only, and set up for 1 point per $1 by default), balance in the order confirmation email, and an Apple or Google wallet pass on Growth. |
Which plan unlocks Shopify POS
POS starts on Professional at $12 a month. VIP tiers and wallet passes need Growth at $79. All paid plans have a 14-day free trial.
| Plan | Price per month | Monthly orders |
|---|---|---|
| Free | $0 | 150 (no POS) |
| Professional | $12 | 500 |
| Growth | $79 | 2,000, then $15 per extra 100 |
| Plus | $399 | Unlimited |
What merchants like: Redeeming rewards inside the cart instead of a pop-up widget, and quick setup help. A US tea retailer said the team helped get everything running.
What merchants complain about: Negative reviews are rare. One Spanish store gave 3 stars because referrals can't tell new and existing customers apart. Note that many reviews are recent and short, and none describe POS use in detail.
- Cheapest paid POS plan at $12
- Points balance printed on POS receipts
- VIP tiers and wallet pass from $79
- No POS on the free plan
- Thin POS documentation
- Receipt balance needs POS Pro
Best for: small shops that want paid POS loyalty on a tight budget, with VIP tiers later.
Free plan: Yes, the app is free
POS from: Free
Features: Points, VIP tiers, referrals, bonus campaigns, in-store sign-up QR poster, member QR scanning in POS
Fast Loyalty launched on the App Store in June 2026 and is free, with Shopify POS, VIP tiers and referrals included. For a $0 app it scores well on the first two counter moments: you can print a branded sign-up QR poster for the counter, and staff can scan a member's QR code from inside the POS tile. It ranks fourth because it is new, with 33 reviews and a short track record, and because no wallet pass is documented yet.
At the counter
| Join | Print a branded sign-up QR poster (download as PNG or SVG) so walk-ins can join on their phone while they wait. An optional earning rule gives one-time points when a phone number is saved at POS. |
|---|---|
| Lookup | Staff tap "Scan member QR" in the tile, or find or create the customer in Shopify POS by email, name or phone. |
| Redeem | POS discount rewards, for example 100 points for 10% off the cart. A confirmation pop-up shows the balance before and after. A customer and products must be in the cart, and minimum purchase and combination rules are configurable. |
| Come back | One balance and VIP progress across online and in-store sales, with points and tier data available in Klaviyo, Mailchimp and Brevo emails. No wallet pass is documented. |
Which plan unlocks Shopify POS
The App Store listing shows one price: free. POS, VIP tiers, referrals and bonus campaigns are all included, and the developer's site says it supports unlimited POS locations.
| Plan | Price per month | What's included |
|---|---|---|
| Free | $0 | Points, VIP tiers, referrals, bonus campaigns, Shopify POS |
What merchants like: Reviewers often name the person who helped them set up, including a Danish store that runs the program in Danish. A Dutch store called it great value for a free app, and said a referral page bug was fixed within 24 hours.
What merchants complain about: There are no negative reviews yet. Keep in mind that the app is young, many reviews were written soon after install, and none describe POS use in detail.
- Full POS loyalty for $0
- Sign-up QR poster and member QR scanning
- VIP tiers and referrals included
- New app with a small review base
- No wallet pass documented
- Help docs still use its old "Loyalty Palm" name
Best for: a single shop or small chain that wants POS loyalty, VIP tiers and referrals without a monthly bill.
SlashCart is a Shopify Plus agency. We set up POS loyalty apps, test them on real devices with your staff, and connect them to your email and customer data so balances match everywhere.
Free plan: Yes, up to 200 orders a month (no POS)
POS from: Entry, $15 a month
Features: Points, referrals, reviews, wishlist, Loyalty QR and wallet pass (Growth), points to store credit at POS
Growave bundles loyalty with product reviews and a wishlist, so it can replace two or three apps. POS earning and redeeming start at $15 a month. The tools that matter most at a busy counter, the scannable Loyalty QR and the wallet pass, plus VIP tiers, sit on the $199 Growth plan.
At the counter
| Join | No in-POS sign-up flow. Growave gives you free counter poster templates with a QR code and a short cashier script, and staff can still create the customer in Shopify POS. |
|---|---|
| Lookup | Search by name or email, or scan the customer's Loyalty QR with the Loyalty QR tile (Growth plan). |
| Redeem | Fixed and % discounts, a free single product, free shipping, and points converted to store credit at the tile. Gift card rewards and free products from a collection don't work at POS. Each reward must be enabled for POS, because the default is online only. |
| Come back | Apple and Google wallet pass showing points, store credit, VIP tier and QR (Growth), plus review request emails after POS purchases. |
Which plan unlocks Shopify POS
POS starts on Entry at $15 a month. VIP tiers, store credit, the Loyalty QR and wallet passes need Growth at $199. Paid plans have a 14-day free trial, and all POS locations share one program and one balance.
| Plan | Price per month | Monthly orders |
|---|---|---|
| Free | $0 | 200 (no POS) |
| Entry | $15 | 500, then $20 per extra 100 |
| Growth | $199 | 1,500, then $15 per extra 100 |
| Plus | $499 | 3,000, then $10 per extra 100 |
What merchants like: Hands-on onboarding, and rewards that keep customers engaged across a physical shop and a website, as one US retailer with both put it.
What merchants complain about: Price jumps, with one US store saying its bill rose from about $49 to about $200 a month. Others mention leftover code after uninstalling that broke a buy button.
- POS from $15 a month
- Loyalty, reviews and wishlist in one app
- Wallet pass shows points, credit and tier
- QR lookup and wallet pass need $199
- Rewards default to online only
- Reviews mention price jumps
Best for: growing retailers who want loyalty and reviews in one app and plan to move to Growth for QR and wallet passes.
Free plan: No, 7-day free trial
POS from: Starter, $19.99 a month (POS connects automatically)
Features: Store credit, gift cards, cashback, referrals, wallet pass with push reminders
Rise.ai, now listed as "Rise Gift Cards & Store Credit", takes a different approach from the other apps here. Instead of points, customers earn store credit in dollars, which many shoppers understand straight away. It also handles gift cards online and in store, and every merchant gets Apple and Google wallet passes.
At the counter
| Join | No counter sign-up flow. Customers created at POS can use a phone number, but phone-only customers don't receive store credit emails, and the sign-up reward workflow only runs for online sign-ups. |
|---|---|
| Lookup | Staff add the customer with the normal POS search, and the store credit balance appears in the Rise tile. Gift card and wallet pass codes can be scanned or typed at payment. |
| Redeem | Tapping the Rise tile applies the balance as a discount code. That code can't be combined with other discount codes and is rounded down to a whole number. Gift cards are taken as a gift card payment. |
| Come back | Wallet passes show the live store credit or gift card balance, and you can send push reminders through them, including balance and expiry nudges. |
Which plan unlocks Shopify POS
POS connects automatically on any plan. The important detail is how orders are counted: Rise bills on every order your store takes, not only orders that use store credit or gift cards. This is the most common complaint in its reviews, so model it against your real order volume.
| Plan | Price per month | Monthly store orders |
|---|---|---|
| Starter | $19.99 | 100, then $0.20 per order |
| Small-Business | $59.99 | 400, then $0.15 per order |
| Pro | $199.99 | 2,000, then $0.10 per order |
What merchants like: Support that fixes problems quickly. A US store said a support rep solved a wallet issue the same day.
What merchants complain about: Billing tops the list, with a Singapore store unhappy at being charged on sales that had nothing to do with gift cards. Others report vouchers not being sent and the app failing to load.
- Store credit customers understand in dollars
- Wallet pass with push reminders on all plans
- Gift cards online and in store
- Bills on every store order
- No free plan
- Not a points program
Best for: shops that prefer dollar store credit and gift cards to points, and have predictable order volume.
Free plan: No
POS from: Ultimate, $199 a month (the only plan on the listing)
Features: Points, tiers, Pay with Points at POS, offers, referrals, email, SMS and push, in-store loyalty tablet
Kangaroo is built for retail-first brands that sell in physical shops as much as online, and it also connects to Lightspeed. It is the only app in this list with documented "Pay with Points" at Shopify POS, where points act like money at the till. It is the most expensive way in, but one plan includes POS, tiers and email, SMS and push marketing.
At the counter
| Join | Customers can enroll at checkout with a phone number or email. Kangaroo also sells an in-store Loyalty Tablet for counter sign-ups and QR log-ins. |
|---|---|
| Lookup | Staff add the customer in Shopify POS, then the Kangaroo Loyalty tab shows their points, offers and available rewards. |
| Redeem | Offers and catalog rewards apply from the tab, and Pay with Points lets you set the points-to-dollar rate, a minimum and a maximum share of the subtotal. Rewards can be limited by location. Points only post once the order is paid and fulfilled. |
| Come back | Email, SMS and push campaigns, plus a branded members app. No Apple or Google wallet pass was found. |
Which plan unlocks Shopify POS
The Shopify listing has one plan, Ultimate at $199 a month, with POS and tiers included. Kangaroo's own website shows other tiers (Core $79, Plus $199, Elite $349), so ask which one applies to your store and how many locations it covers.
| Plan | Price per month | Monthly orders |
|---|---|---|
| Ultimate | $199 | 1,000, then $0.20 per order |
What merchants like: A responsive, professional team, and a consistent loyalty experience online and in store, as a US camera retailer using it for over five years put it.
What merchants complain about: The only negative review, from a US games store, says a sync problem stopped customers earning points and the explanation was vague.
- Pay with Points at Shopify POS
- Built for multi-location retail
- Email, SMS and push in one plan
- Most expensive way to unlock POS
- No wallet pass
- Small review base on Shopify
Best for: retail-first brands with several shops that want points to work like cash at the till.
How a Shopify POS Loyalty Program Works at the Register
A Shopify POS loyalty program lets customers earn and spend the same rewards balance online and in your shop. Shopify POS has no loyalty tools of its own, so the program comes from an app that adds a tile to your POS smart grid. A typical in-store sale looks like this:
- Attach the customer. Staff add the customer to the cart, or scan their QR code or wallet pass if the app supports it.
- Open the loyalty tile. The tile shows the customer's points or credit balance, tier and available rewards.
- Apply a reward. Staff tap an eligible reward and it is applied to the sale as a discount, store credit or points payment.
- Complete the sale. The app posts new points to the same balance the customer sees online.
The one rule that catches most shops out: a sale with no customer attached earns nothing. Make "who's the customer?" the first question at every checkout. It is worth the habit, too. Shopify cites a 2025 case study in which loyalty members' average transaction value was 25% higher than non-members'.
Points, Store Credit or Wallet Pass: What Works Best In Store
The reward model decides how smooth your counter feels. Points are the most common, store credit is the easiest for shoppers to understand, and a wallet pass is the fastest way for staff to find a customer.
| Model | At the till | Good for | Apps here |
|---|---|---|---|
| Points to discount | Staff apply a discount from the loyalty tile | Simple programs, most shops | Smile, Love Loyalty, Fast Loyalty, Growave, Kangaroo |
| Store credit | A dollar balance spent as a payment or discount code | Rewards customers understand instantly | Rise.ai; Rivo and Growave convert points to credit |
| Wallet pass | Customer shows the pass, staff scan its QR | Fast lookup and repeat visits | Rivo, Growave (Growth), Love Loyalty (Growth), Rise.ai |
Store credit needs one word of caution. In a Shopify Community thread, a merchant pointed out that store credit behaves more like a payment method than an ongoing reward, and that app points don't always sync with Shopify's own store credit. Another long-time POS user found that a QR code could find the customer but couldn't reliably apply their store credit at checkout. If store credit matters to you, test that exact flow before launch.
What Shopify POS Loyalty Really Costs a Busy Counter
Most loyalty apps price by monthly orders, so a shop with lots of small in-store sales can outgrow a cheap plan quickly. One retailer in the Shopify Community described exactly this: a high volume of small in-person purchases pushing their loyalty bill into the hundreds each month.
Here is the cheapest plan that includes POS for a store with 1,200 orders a month, using each app's listed prices:
| App | Plan at 1,200 orders | Monthly app fee |
|---|---|---|
| Fast Loyalty | Free | $0 |
| Love Loyalty | Growth (up to 2,000) | $79 |
| Growave | Entry, $15 + 7 extra blocks of 100 | $155 |
| Rise.ai | Small-Business, $59.99 + 800 orders at $0.15 | $179.99 |
| Smile | Growth (Standard stops at 1,000) | $199 |
| Rivo | Scale, $49 + 8 extra blocks of 100 | $209 |
| Kangaroo | Ultimate, $199 + 200 orders at $0.20 | $239 |
Based on App Store listing prices, November 2026. Excludes taxes, Shopify plan fees and POS Pro. Plans differ in features, so a cheaper plan may not include VIP tiers or wallet passes.
Remember that the app fee is only part of the cost. Every reward redeemed is a discount on your margin, so set a minimum spend for rewards and track how often they are used.
Shopify POS Loyalty Program Setup in 6 Steps
Setting up an omnichannel loyalty program on Shopify takes an afternoon if you do it in this order:
- Pick a plan that includes POS. Use the "POS from" column above, not the free plan headline.
- Set simple earning and reward rules. For example, 1 point per $1 and $5 off at 500 points. Simple rules are easier for staff to explain.
- Enable each reward for POS. Several apps, including Growave, default rewards to online only.
- Add the loyalty tile to every device. Add it to the smart grid on each POS device and update the POS app.
- Put a sign-up QR at the counter. Let customers join on their phone while they wait.
- Train staff on one sentence. For example: "Are you a member? You'll earn points on today's purchase."
Run a 15-Minute Register Test Before You Launch
Before you announce the program, run one test customer through all 4 counter moments on a real POS device:
- Sign up a new customer at the counter and check they appear in the app.
- Find them again by QR or wallet pass, and by phone number.
- Redeem a reward and check the discount and the new balance.
- Refund the order and see what happens to the points.
- Ring up a sale with no customer attached, so staff see why it earns nothing.
- Log in online as the same customer and confirm the balance matches.
What Shopify Retailers Say About POS Loyalty
Three themes come up again and again in Shopify Community threads from retailers using POS:
- "Why isn't this built in?" Retailers moving from Square, Clover or Lightspeed are often surprised that Shopify POS has no native loyalty program. Replies point out that Square's loyalty is also a paid add-on, and that one merchant simply runs Smile for POS.
- Store credit is not the same as points. Merchants say store credit works like a payment, while points work like an ongoing reward, and the two don't always sync.
- Per-order pricing hurts busy counters. Shops with many small sales feel order-based pricing most, which is why the cost table above matters.
Many replies in those threads come from app makers promoting their own tools, so treat vendor answers as a starting point and test on your own POS.
Shopify POS Loyalty Program FAQ
Does Shopify POS have a built-in loyalty program?
What is the best loyalty app for Shopify POS?
Is there a free Shopify POS loyalty app?
How do I connect online and in-store loyalty on Shopify?
Can customers pay with points at Shopify POS?
Do I need Shopify POS Pro to run a loyalty program in store?
Can I use Shopify POS on my phone?
Why didn't an in-store sale earn loyalty points?
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